Effective Date: Friday April 1st 2026

OctaCore Solutions (“we”, “our”, or “us”) operates the OctaSIP mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP calling application.

By using OctaSIP, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following:

• Name (if provided by user)
• Email address (for support or account setup)
• SIP account credentials (stored securely)

1.2 Usage Data

We may collect:

• Call logs (locally stored on your device)
• App usage statistics
• Device information (OS version, model, IP address)

1.3 Audio & Call Data

• OctaSIP processes audio data only during active calls
• We do NOT record calls unless explicitly enabled by the user
• Audio is transmitted securely via VoIP protocols

1.4 Permissions We Use

OctaSIP may request:

• Microphone → for voice calls
• Contacts → to display and call contacts (optional)
• Storage → for configuration backups/logs
• Phone state → to manage incoming/outgoing calls

2. How We Use Your Information

We use collected data to:

• Provide and maintain VoIP calling functionality
• Authenticate SIP accounts
• Improve app performance and reliability
• Provide customer support
• Detect and prevent fraud or misuse

3. Data Storage and Security

• SIP credentials are stored securely on your device
• We use encryption (e.g., TLS, SRTP where supported)
• We do not store call audio on our servers
• We implement industry-standard security measures

4. Data Sharing and Third Parties

We do NOT sell or rent your personal data

We may share data only:

• With SIP/VoIP service providers necessary to complete calls
• When required by law or legal process
• To protect rights, safety, or prevent fraud

5. Third-Party Services

OctaSIP may integrate with:

• SIP providers (user-configured)
• Analytics tools (for crash reporting and performance)

These services have their own privacy policies.

6. User Control and Choices

You can:

• Add/remove SIP accounts anytime
• Deny optional permissions (contacts, storage)
• Delete app data by uninstalling the app

7. Data Retention

• We retain minimal data required for functionality
• Most data (like call logs) is stored locally on your device
• No long-term storage of call content on our servers

8. Children’s Privacy

OctaSIP is not intended for children under 13.
We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted within the app or on our website with an updated date.

10. Contact Us

If you have questions, contact:

OctaCore Solutions
Email: info@octacoresolutions.com